Terms and Conditions

Effective Date: 01.01.2026

These Terms and Conditions ("Terms") govern your access to and use of the website www.vosapio.com and the related services provided by Vosapio ("Vosapio", "we", "us", or "our").

By accessing or using our Services, you ("Client", "you") agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Definitions

Services: the website, platform, software, and tools provided by Vosapio, including AI visibility monitoring, brand tracking across AI-generated responses, and reporting features.

Client Data: all information, data, content, or materials submitted by you or generated through your use of the Services (excluding feedback provided to Vosapio).

Authorized User: any person(s) authorized by the Client to access and use the Services under the Client's account.

Monitored Platforms: AI platforms and large language model environments (e.g., ChatGPT, Gemini, Perplexity) from which Vosapio collects and analyzes brand visibility data on behalf of the Client.

Third-Party Technology: any external software, platform, application, or service that interfaces with or is used in conjunction with the Services, including AI platforms, APIs, or analytics integrations.

2. Registration, Accounts & Security

• You must create an account with accurate information and maintain secure login credentials.
• You are responsible for all activity performed under your account, including actions taken by any Authorized Users you grant access to.
• Agency accounts may invite team members or manage sub-accounts on behalf of clients; you remain fully responsible for their usage and compliance with these Terms.
• Notify us immediately using our contact formular if you suspect unauthorized access or a security breach.
• We apply industry-standard security practices to protect your data, but we cannot guarantee absolute security against all threats.

3. License, Use & Restrictions

Subject to these Terms and timely payment of applicable fees, we grant you a limited, non-exclusive, non-transferable license (with no right to sublicense) to use the Services solely for your internal business purposes.

You may not:

1. reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services;
2. sublicense, lease, rent, distribute, or resell access to the Services;
3. remove or obscure any proprietary notices, or replicate proprietary portions of the platform;
4. use the Services in violation of applicable law or in any way that could harm Vosapio, its users, or third parties;
5. exceed authorized usage limits associated with your subscription plan.

4. Client Obligations

• Provide accurate, complete, and up-to-date information required to configure and deliver the Services (e.g., brand names, tracked keywords, competitor names).
• Ensure your use of the Services complies with all applicable laws and the terms of any Monitored Platforms or Third-Party Technology.
• Be responsible for ensuring that all Authorized Users under your account comply with these Terms.
• Not use the Services to monitor brands, entities, or data you are not authorized to track.

5. Third-Party Services & External Links

• Our Services interact with Monitored Platforms and other Third-Party Technology. Vosapio does not guarantee the performance, availability, security, or compliance of any third-party service.
• Access to certain Monitored Platforms may be subject to those platforms' own terms of service. Changes to third-party platform policies may affect the availability or accuracy of certain Service features.
• Our website may contain links to external sites. We do not control those sites and are not responsible for their content, privacy practices, or availability.

6. Client Data & Processing License

• You retain full ownership of all Client Data you submit to the Services.
• You grant Vosapio a limited, non-exclusive license to access, store, process, and use Client Data solely to deliver, maintain, and improve the Services for your account.
• We treat Client Data as confidential and will not sell, share, or use it for purposes beyond those described in these Terms or our Privacy Policy.
• In the event of data loss, our efforts to restore data from available backups shall constitute our sole liability with respect to such loss.

7. AI Outputs & Monitored Platform Disclaimer

The Services rely on querying third-party AI platforms and large language models (such as ChatGPT, Gemini, and Perplexity) to collect brand visibility data. Any results, rankings, mentions, scores, or insights generated through these platforms ("AI Outputs") are provided on an "as is" basis.

• Vosapio does not operate or control the underlying AI models and makes no warranties regarding the accuracy, completeness, consistency, or reliability of AI Outputs.
• AI Outputs may vary across queries, time periods, or platform updates. They should be treated as indicative signals, not definitive conclusions.
• You are solely responsible for reviewing, interpreting, and validating AI Outputs before relying on them for business, marketing, or strategic decisions.
• Your use of AI-powered Services is also subject to the terms, policies, and acceptable use restrictions of the relevant AI providers.

8. AI Platform Monitoring Compliance

• Vosapio queries Monitored Platforms using methods consistent with their publicly available interfaces and terms of service.
• You are solely responsible for ensuring that the brands, keywords, and entities you configure for monitoring do not infringe upon the rights of third parties or violate any applicable law.
• You must not use the Services to monitor competitors or third-party brands in a manner that violates applicable competition law or platform policies.
• Vosapio disclaims liability for any consequences arising from Client-directed monitoring activities that breach applicable laws or platform terms.

9. Confidentiality

• Each party agrees to keep the other's confidential information private, applying at least the same degree of care as it uses for its own confidential information (and no less than reasonable care).
• Confidential information excludes information that is already publicly known, was known to the receiving party prior to disclosure, or is lawfully obtained from a third party without restriction.
• Disclosure required by law or court order is permitted, provided that the disclosing party gives prompt prior written notice where legally permissible.
• Upon termination of these Terms, each party must return or securely destroy the other's confidential information (excluding Client Data, which is governed by Section 6).

10. Warranty Disclaimer

• The Services are provided "as is" and "as available", without warranties of any kind, express or implied.
• Vosapio expressly disclaims any warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability.
• We do not warrant that the Services will be error-free, that data will be complete or accurate at all times, or that all defects will be corrected.
• AI Output accuracy is inherently dependent on third-party platforms and may fluctuate without notice.

11. Indemnification

By Vosapio: We will defend and indemnify you against third-party claims alleging that the Services, as provided by us, directly infringe a copyright or misappropriate a trade secret, subject to applicable conditions and exclusions.

By you: You will defend and indemnify Vosapio (and its affiliates, officers, and employees) from and against any claims, damages, or expenses arising from: your Client Data; your misuse of the Services; your violation of Monitored Platform or third-party terms; or your breach of any obligation under these Terms.

12. Limitation of Liability

• Except with respect to indemnification obligations, neither party shall be liable for indirect, consequential, incidental, special, or punitive damages, including loss of profits, loss of data, or business interruption, even if advised of the possibility of such damages.
• Vosapio's total cumulative liability for direct damages arising under or related to these Terms shall not exceed the total fees paid by you in the twelve (12) months immediately preceding the claim.
• These limitations apply regardless of the legal basis for the claim (contract, tort, statutory, or otherwise).

13. Term & Termination

• These Terms commence when you first access or register for the Services and remain in effect until terminated.
• Either party may terminate for material breach if the breaching party fails to cure within fifteen (15) days of receiving written notice.
• Vosapio may suspend or terminate your access immediately in cases of non-payment, violation of the license restrictions, misuse of the Services, or serious breach of these Terms.
• Upon termination:
  • You must immediately cease using the Services.
  • All outstanding fees become immediately due and payable.
  • Vosapio may delete or cease storing Client Data, subject to applicable legal retention obligations.
  • Provisions that by their nature should survive termination — including confidentiality, indemnification, limitation of liability, and governing law — shall remain in effect.

14. Notices

• Vosapio may send notices via email, in-platform notifications, or by posting updates on our website, using the contact information associated with your account.
• You may contact us via our published contact channels.
• Notices are effective upon receipt; email notices are deemed received on the next business day following transmission.

15. General / Miscellaneous

Force Majeure: Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including infrastructure outages, natural events, or third-party platform disruptions.

Assignment: You may not assign your rights or obligations under these Terms without Vosapio's prior written consent, except in connection with a merger or acquisition. Vosapio may assign these Terms freely.

Entire Agreement: These Terms, together with any applicable order forms or service agreements, constitute the entire agreement between you and Vosapio, superseding all prior understandings or negotiations.

Amendment: We may update these Terms at any time. Material changes will be communicated via email or in-platform notice. Continued use of the Services after the effective date of changes constitutes acceptance.

Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver: Failure by either party to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Governing Law & Jurisdiction: These Terms are governed by the laws of Romania. Any disputes shall be subject to the exclusive jurisdiction of the courts of Bucharest, Romania.